1. Overview
Ullor is a peer-to-peer marketplace where people list and borrow outdoor and action-sports equipment. We protect the community through secure account authentication, trusted payment processing, and guidance for safe handoffs. This policy summarizes the measures in place today so you know what to expect when using the platform.
2. Account Security
Ullor requires an email address and password or a Google account to sign in. Passwords are hashed with Argon2 before they reach our database, and we never store plain-text credentials.
Each session is issued as an HTTP-only cookie with secure and SameSite protections so it cannot be accessed by scripts or reused on other sites. If a browser is idle for an extended period we expire the session and ask you to sign in again.
We rate-limit password attempts and temporarily lock an account after repeated failures to prevent guessing attacks. Email verification links are sent for new accounts and password resets to confirm ownership before changes take effect.
3. Payment & Payout Protection
Ullor uses Stripe to process all card payments, security deposits, and host payouts. Card information is sent directly to Stripe over encrypted TLS connections; Ullor never sees or stores full card numbers.
Hosts complete Stripe Connect onboarding, which includes identity and account verification handled by Stripe under its PCI DSS certification. Payouts are only released to verified accounts once a reservation begins.
4. Host Responsibilities
Hosts must provide accurate contact details, list gear that is safe to operate, and keep equipment in working order. Stripe Connect requires hosts to confirm their legal name, date of birth, and payout banking details before listing goes live.
We may pause or remove listings that receive safety complaints or appear to misrepresent gear. Repeated issues can result in account suspension.
5. In‑Person Safety Tips
- Meet in public, well-lit locations or at the agreed pick-up spot during daylight hours.
- Bring a friend when possible and let someone know where you are going.
- Review the gear together, confirm any existing wear, and document the condition with photos before and after the rental.
- Swap emergency contact details and discuss how to reach one another during the rental.
6. Reporting Concerns
If something feels off, pause the rental and contact us immediately. We retain records of reservations, payments, and in-app messages so we can investigate disputes or safety issues.
You can report concerns through the in-app support links or email support@ullor.com. Provide reservation details and any photos or screenshots so we can respond quickly.
7. Updates to This Policy
We review these practices as we ship new features or expand into new regions. If we introduce additional verification steps or change how incidents are handled, we will update this page and note the effective date.