1. Overview
Ullor uses Stripe to process every reservation in U.S. dollars. Stripe stores card details, issues secure payment intents, and sends funds to verified hosts. Ullor never sees or stores full card numbers.
2. Reservation Requests & Authorizations
When you request a reservation we create a Stripe Setup Intent. It saves your payment method for the trip, but no funds are captured until the host approves.
Stripe performs fraud screening and may place a temporary authorization to confirm the card. If the request is denied or expires, the authorization is released automatically.
3. What Guests Pay
- Rental subtotal: The nightly rate the host sets multiplied by the confirmed rental dates.
- Estimated taxes: Calculated with Stripe Tax using the pickup location or the billing address you provide. When Stripe returns a result, it appears as a separate line item before you submit the request.
- Security deposits: We do not capture deposits by default. If we introduce deposit holds, the amount will be shown clearly before you confirm.
Ullor shows a complete price breakdown at checkout. If we introduce additional services or add-ons that affect pricing, they will be disclosed before you agree to the reservation.
4. When We Capture Payment
Once a host approves the request, Ullor confirms the Stripe payment intent using the saved card. You receive a Stripe receipt for the charge, and the reservation status changes to Confirmed.
If the host declines or does not respond, the payment method is released and the request expires without charge.
5. Ullor Platform Fee
Ullor retains a platform share from each completed reservation to fund product development, payment processing, and support. Our current default is 10% of the pre-tax rental amount. Any change to this percentage will appear on the host earnings summary and renter checkout screen.
6. Host Payouts
Hosts must complete Stripe Connect onboarding before listing gear. Stripe verifies identity details and deposits payouts directly to the bank account on file.
Payouts are initiated after the host confirms pickup in the Ullor dashboard. Stripe transfers typically arrive within 2–5 business days, depending on the bank and country settings in Stripe.
Hosts can view gross rental amounts, Ullor's platform share, and net payouts within the earnings reports section of the dashboard.
7. Refunds, Cancellations & Chargebacks
Cancellations follow the policy selected on the listing. If a reservation is canceled before a payment is captured, the Setup Intent is voided. Once a charge has settled, Ullor issues refunds through Stripe according to the applicable cancellation window.
Because host payouts are delayed until pickup is confirmed, reservations canceled before the start date do not generate a host transfer. For completed trips, refunds or chargebacks may be debited from future payouts while Stripe reviews documentation from both parties.
8. Taxes & Reporting
Ullor relies on Stripe Tax to estimate sales and use taxes where supported. The calculated tax appears at checkout, and Stripe generates the required transaction records. Hosts remain responsible for any additional local taxes or reporting obligations that fall outside of Stripe's automated coverage.
At the end of the year Stripe may issue tax forms (such as a 1099-K in the United States) when earnings meet reporting thresholds. Hosts can download payout histories from the Ullor dashboard at any time.
9. Updates & Contact
We review this Payments Policy as we add new payment features or operate in new regions. Changes will be posted here with an updated effective date.
Questions about fees or payouts? Email support@ullor.com.