Understanding Ullor Cancellation Policies

Where to find a listing's policy

Every listing displays its cancellation policy in the details sidebar and again on the checkout confirmation screen. Hosts choose from Ullor's standard policy templates—Flexible, Moderate, or Strict—so you know exactly what refund to expect when you need to cancel.

Policy types at a glance

• Flexible: 100% refund when canceled 24+ hours before the start time; 50% refund between 0–24 hours; no refund after the trip has started.
• Moderate: 100% refund when canceled 72+ hours before the start time; 50% refund between 24–72 hours; no refund if under 24 hours.
• Strict: 50% refund when canceled 7+ days before the start time; no refund within 7 days of the start time.

Refund percentages apply to the total amount charged (rental price, taxes, and platform fees). Any portion not refunded remains with Ullor and the host when the trip was confirmed.

How to cancel a reservation

1. Go to Profile > Reservations.
2. Select the upcoming trip you want to change.
3. Click Cancel reservation and confirm the prompts.

We send a confirmation email with your refund amount and expected payout timeline. Refunds typically process back to your card within 5–10 business days depending on your bank.

Need to modify instead?

If you only need different dates, message the host through Ullor chat before canceling. Hosts can adjust the reservation in their dashboard so you keep your reservartion and avoid fees. Any changes are covered by the same policy window that applied to the original dates.

When hosts cancel

In the rare case a host needs to cancel, you receive a full refund automatically. We also prioritize your new booking request so you can get back on court as soon as possible. Repeated host cancellations impact their status on Ullor.